CUPID'S UNDIE RUN FAQ

Have a question related to Cupid’s Undie Run registration, donation, fundraising, or event deets? We gotchu!

REGISTRATION

How much does it cost to register?

Registration for Cupid’s Undie Run is currently $30.

Is there an age limit?

All participants in Cupid’s Undie Run must be 21+ (or 18+ in Australia) the day of the event since alcohol is being served.  You must bring ID.  No ID, no entry, no exceptions.

Can I get another copy of my registration receipt?

Sure!  Just send us an email at [email protected] and request another copy.

If I drop out, can I transfer my slot? Do I get a refund?

No refunds.  Transfers done between two private parties are allowed and require the registered runner to change their info (name/email/address/DOB/etc) when logged in at my.cupids.org.  Cupid’s Undie Run will not conduct any transfers or be held responsible for any inaccurate information switched between individuals.  The info that shows up on your page is what we check for at the door.

I can’t attend but still want to fundraise. What can I do?

Bless your heart.  What an amazing and compassionate person you are!  We have heard this request from quite a few folks, so we made an option for all you wonderful cherubs.  Here’s how it works: Project: Cupid

I registered for Cupid’s Undie Run last year. Can I use my same login information?

You sure can!  Head on over to my.cupids.org and do express registration for 2018!  Just select the “I ran in 2017” option.  That will require you to enter your 2017 login information then move you on to the next step of registration.  

What’s this 2.75% credit card processing fee all about?

Looking for a way to make the most impact? Credit card processing fees quickly stack up with each registration or donation we receive.  This year we are offering our runners/donors the opportunity to include the credit card processing fee when they register or make a donation.  This option is not required but is available for those charitable cherubs who would like their dollar amount to be fully represented.

What do I get for registering?

Well, aside from the most fun you’ll ever have and the sense of satisfaction for helping fund research for the Children’s Tumor Foundation, registering for Cupid’s gets you:

  • Exclusive access to our pre- and post- run party (no spectators allowed)
  • Costume contest
  • Award ceremony for top teams and individuals
  • DJ dance party in your undies (some locations have live bands)
  • Deals from local sponsors
  • A customizable fundraising page
  • Tools for easy fundraising
  • The ability to earn cool prizes through fundraising!  
  • The exhilarating feeling of running through the streets in only your undies… without getting arrested
  • A fun and judgement-free environment to just be you.. in your undies… so what are you waiting for!?

DONATIONS

Does my offline donation (i.e. mailed in check) count towards my fundraising total?

For offline donations (i.e. cash or check donations sent in AND entered on your fundraising admin page), yes we will count them towards your fundraising and incentive total, *BUT* we will be tracking those down from you if they do not arrive.  PLEASE DON’T SEND CASH IN THE MAIL! Hold the cash and send a check in it’s place (or to really simplify the process just do a credit card donation to yourself in the same amount!)

Are donations tax deductible?

Absolutely! Cupid’s Charity and the Children’s Tumor Foundation are both 501(c)(3) non-profit organizations, so any donations made are fully tax deductible.

Where do I send checks?

Checks can be made payable to Cupid’s Charity.  After entering the check as an “offline donation”, send it to: Cupid’s Charity, 1100 N Glebe Rd. #1010, Arlington, VA 22201.  Remember to print out the offline donation form and send with the check so we can be sure it’s processed correctly once it’s received!  The offline donation form can be found on your Cupid’s Undie Run account under Donations > Record Check/Cash Donations.  Feel free to share this form with your donors if they want to mail the check themselves.

**Keep in mind, it can take a few weeks to receive, process, and enter a donation into the system.  If you’re concerned about the status of your check, feel free to reach out to us at [email protected] and we’ll look into it for you!

Have you received my check yet?

Participants can keep track of their offline donations right on their runner dashboard!  They can log in to their account at my.cupids.org, head on over to the left hand side, and choose “Donations” > “View Donations”.  If the donation has not been received, it will have “not received” marked next to it in red.  Once we receive the check, that red notification will disappear and a confirmation email will be sent to the participant.

My donation isn’t showing up (or went to the wrong person)!

Please fill out the Contact form below with your donation information and we’ll get back to you!

Can I get another copy of my donation receipt?

You sure can!  Simply contact the participant you donated to and they can have another copy of your receipt sent your way.

How do I resend donation receipts to my donors?

  1. Login to my.cupids.org
  2. Click “Donations” at the top, then “View Donations”
  3. Click the blue “re-send donation receipt email” box for the donation in question
  4. Voila! Donation sent

Monthly gift? I love this idea! Tell me all about it:

Cupid’s has added a monthly gift option for donors.  Monthly gifts help our dearest supporters make an ongoing impact throughout the entire year.  It’s a great way to space out a larger gift, or if you’re shy at fundraising, it’s a sure-fire way to get you that OPEN BAR you’ve been eyeing!

How much money do I need to raise?

There is no minimum amount required to fundraise, however we encourage fundraising so you can earn some super cool prizes!  Check out our Cupid’s Rewards page to see all the goods.

EVENT DAY

What should I bring on event day?

ID and undies, duh.  The rest is optional.  Try to keep it light so you don’t accidentally lose anything or have stuff get lost in the bag shuffle.  Oh, and try to plan where you’ll keep your ID/phone/etc. while you’re out running the streets.  A baggie into your undies?  Gross, but it works.  Stuffing into your socks?  That works.  Fanny packs are always hilarious, too.

Is Cupid’s Undie Run a race?

Cupid’s Undie Run is a fun run, not a race.  It is not timed, and there are no timing chips or race bibs.  There are not winners (aside from the Children’s Tumor Foundation).  We encourage everyone to run together as a big group (umm, body warmth, duh).  If you are competitive at heart, we suggest you put some of that competitiveness to see if you have what it takes to become a top fundraiser!

Are spectators allowed in the venue?

No, only registered participants will be allowed in the venue.  We will be pushing capacity, so no exceptions.  Spectators are encouraged to line the race course and cheer on all their friends, family and strangers.  Someone’s gotta take the pictures, after all! 

Will it be cold?

It’s February, sooo… probably.  It all depends on your latitude and Momma Nature.  DC had 4 feet of snow in 2010.  It was a balmy 45˚F in 2011. Depending on the city, our best guess is that temperatures will range from cold to holy-crap-I-can’t-feel-my-face, unless you’re in Sydney Australia, where you will probably need… sunscreen!

What if it rains or snows?

Cupid’s Undie Run will happen rain or shine.  It’s only a mile or so.  You can do it!  If there is a weather emergency, we will act accordingly (e.g. an epic snowstorm hit NYC a few days prior to the 2013 run, so we had to delay it by 1 week).  Keep an eye on the main page and on your city’s page for alerts.  Alerts show up as a yellow bar located at the top of a city page and will also be announced via email and on your city’s Facebook event page.

When is Cupid's Undie Run 2018?

Check out our full list of cities and dates here!

What time do doors open? What time is the run?

For most cities, doors open at noon and the run is at 2pm. Check your city’s webpage or Facebook event for additional details.

Where will Cupid’s Undie Run take place? Is there parking? Do you have a map?

Check out your city’s webpage, Facebook event page or your confirmation email for the exact venue location and address for your city.  There is also a map on your city’s webpage (some maps are still being created, so apologies for the delay!)

Parking is generally available, but we encourage use of public transportation, especially if you’re having any drinks at the party!  Please arrange for a designated driver.

Can my spouse / designated driver / wingman / imaginary friend / Uncle Frank come inside even though they aren’t registered? I absolutely NEED them there and they’ll be so bored without me!

Unfortunately not.  Only registered participants are allowed inside.  We will be pushing and/or at venue capacity, so we cannot make any exceptions to this rule.  

Can I bring my dog?

Cupid’s loves dogs, but allowing them to join you on the run depends on the city.  Want to make sure your furry friend can join?  Email us at [email protected] and let us know what city you’ll be running in.  We’ll let ya know if your pup can join!

Can I push my child in a stroller during the run?

Sure!  Just be sure to make other arrangements for your child pre- and post- run since they will not be allowed inside the venue.

Can I wear a thong? Pasties? Banana hammock?

While we encourage participants to get creative with their outfits, we also request that they keep it PG-13.  Remember, it’s for the kids!

Where is packet pickup?

Cupid’s Undie Run is a fun run, not a race, so there are no race bibs or timing chips to pick up beforehand.  For most cities, check-in (where you get your wristband and earned incentives) is the morning/day of the race.  A few cities will have early packet pickup prior to the event.  If your city is having an early packet pickup, you will receive an email about it, but also check your city’s Facebook event page to stay up to date.

How long is the run?

It’s only about a mile long in each city.  A mile of fun in your undies, that is!

TEAMS

How do I join a team? How do I switch teams?

Anyone can join a team after registering, even if they registered as an individual or on another team.  Login to your account at my.cupids.org and at the top of your dashboard, go to Account > Join or Create a Team.  Boom!

How do I edit my team page?

Team captains have access to edit their team page.  Captains can log into their account at my.cupids.org, click on Team at the top, then Edit Team Page.  From there, they will be able to edit the team name, team fundraising goal, content for team page, and add pictures.

Can someone join my team even though it’s already sold out?

ALL team members must register before the event sells out.  Once an event is sold out, existence of a team does not give special privileges to still sign up.  We will not make exceptions.  Just to reiterate: every individual on your team must be registered through the website in order to come to the event.  

How do we change Team Captains on our team?

The Team Captain defaults to the person who started the Team.  To change this title to another team member, the current Team Captain must log in to their account at my.cupids.org, click on Team at the top, then View Team Members.  They should have the option from there to make any team member the Team Captain!

What does a Team Captain do?

A Team Captain defaults to the person who started the Team.  They have the ability to edit the team page and fundraising goal.  They can also email all of their team members for things like fundraising encouragement/strategizing, planning race-day costumes, meeting locations, etc.

REWARDS

What are the rewards for 2018?

Check out those awesome rewards here!

I earned open-bar status. What does that “open bar” entail?

Open-bar gets you free drinks from noon – 4pm (times may vary slightly by city).  Open-bar will be limited to a select number of beers and rail drinks.  Please drink responsibly and arrange for a designated driver or use of public transportation.

What are the awards/rules for top teams?

  • The team in each city with the highest fundraising amount will earn a special award (historically this has been a huge trophy) and receive recognition in the awards ceremony.
  • Team fundraising totals will be for all individuals signed up on a team.
  • Fundraising totals will be based off the LIVE dollar amounts reflected on cupids.org at the time of the awards ceremony.
  • Team members are eligible and will receive fundraising awards for their individual participation as well.
  • There is not a limit on the number of individuals registered per team, but we urge against creating super-teams (e.g. teams bigger than 25 or so people) that put other teams at an unfair advantage in the team fundraising competition.  Play nice.

What is the award for top fundraisers?

The top 3 fundraisers in each city will get the coolest medal you’ve ever seen… a big ol’ blingin medal in the shape of undies!

When will I get my awesome earned rewards?

Sunnies, socks and undies will be given out the day of the event when you check in.  All other rewards will be shipped directly to you so you can sport all your Cupid swag all day errrr day.

When is the last day for my fundraised $$ to count toward earned rewards?

Keep fundraising your pants off, even after the event is over, and earn yourself even more Cupid swag!  The last day your fundraised dolla dolla billz count toward your earned rewards will be February 28, 2018.

How does the referral system work?

EVERYONE WINS. You get $15 towards your rewards for each friend you refer, plus your friend gets 15% off their registration fee. To refer a friend, give them your unique link from your Cupid’s fundraising dashboard. We encourage you to share that link wherever you can – social media, your email signature or write it on a bathroom wall (jk).

Each person registered for Cupid’s will have a unique referral URL that can be found on their my.cupids.org dashboard.  To get a successful referral that counts towards your rewards total, the person registering must click on that link when starting the registration process. That is also how they get their 15% off discount. You will receive an email after each successful referral, and you will be able to track the number of referrals you have earned at my.cupids.org.

Are rewards based on team totals or individual fundraised amounts?

All rewards are earned based on participant’s individual fundraised amounts.  Each member of a team that reaches a reward level will have earned themselves that awesome item!

THE CHARITY

Where does the money go?

Donations to Cupid’s Undie Run benefit the Children’s Tumor Foundation (CTF), a 501(c)(3) non-profit organization rated 4-stars by Charity Navigator. 

Does the charity ever change?

Nope!  We started Cupid’s Undie Run to help a friend’s little brother who was fighting neurofibromatosis, so we’re going to keep fundraising our pants off and raising funds and awareness for the Children’s Tumor Foundation until we find a cure!  #EndNF

What is neurofibromatosis (NF)?

NF is a rare genetic disorder that causes tumors to grow on nerves throughout the body and may lead to blindness, deafness, bone abnormalities, disfigurement, learning disabilities, disabling pain, and cancer. NF affects 1 in every 3,000 births across all populations, ethnicities, and genders equally. There is no cure yet, but a number of promising NF clinical trials are under way.  As researchers continue to learn more about the underlying causes of NF and what makes tumors grow, we get closer to the development of effective treatments.  

To meet some of those affected by NF near you, check out the NF Champion section of our site.

How do I submit my Cupid's NF Champion to the website? What does this mean?

New NF Champions can be submitted here.  Please submit a high quality large landscape photo and a well-written bio for your NF Champ, and we’ll do our best to approve these in a timely manner. Once approved, your NF Champ will show up on the Cupid’s NF Champion section of cupids.org so others can learn more about how NF affects those around them.

Can I bring my NF Champion on event day?

If they are not 21 years or older, unfortunately not. All venues are 21+ only. There will be no exceptions. Anyone under 21 can join you on the course, but that will be the extent of participation allowed on event day.

THE STORE

What is your return policy?

Need to return an item to our store? Not a problem! Just send us an email over at [email protected] and let us know.  We’ll be sure to walk you through the process and issue you a credit once we receive the item back safe and sound.

The t-shirt I ordered doesn't fit! Can I have a different size?

Absolutely!  Let us know at [email protected] that you want to exchange the item.  We’ll ask that you return the original item to us and place a new order for the correct size.  A credit will be issued once we get the original shirt back from you.  

THE WEBSITE

I’m having trouble logging in!

Having trouble logging in, forgot your password, or just want to reset it?  Not a problem!  Head on over to my.cupids.org, scroll down, and click “Login troubles?” on the left hand side.  You’ll be asked to enter your email address and will be sent instructions from there on how to reset your password!

If you think you might have typed your email address incorrectly during registration, reach out to us and let us know at [email protected]. We’ll get that updated for you and help you get logged in to your account!

Troubleshooting!

Having trouble loading your fundraising page?  Picture loading funny on your fundraising page?  Here are a few steps you can take that often help the situation!

  • Reload your browser
  • Try using a different device (laptop, desktop, phone, tablet)
  • Try using a different browser (Safari, Mozilla, Internet Explorer, Chrome)
  • Clear your cache

How do I change/crop/delete/add pictures on my fundraising page?

Log in to your account at my.cupids.org, click Account at the top, then Change Your Profile Picture

OPPORTUNITIES WITH CUPID'S

I want to bring Cupid’s Undie Run to my city! What are the next steps?

Awesome!  While all of our cities are set for 2018, we love hearing of new opportunities for 2019.  To suggest your city, fill out this form and we’ll be in touch with you next year: 2019 City Proposal

I’m interested in being an event partner for Cupid’s Undie Run!

Awesome! Check out the Partners & Press page on our website for more information.

PROJECT: CUPID FAQ

If you need help with Project: Cupid, our DIY fundraising platform, don’t worry! Help is here.

HOW IT WORKS

How does Project: Cupid work?

First, create your page! It’s free to register. Sign up to donate your birthday, or host any other event, and we’ll provide an easy fundraising page for you to share and collect donations.

Then, use Cupid fundraising materials and email templates to spread the word about your project! We’ll provide a project fundraising page to help you keep track of your donations.  Please note, funds cannot be transferred to Cupid’s Undie Run accounts.

Is there an age limit?

With DIY, there is no age limit!  All participants are welcome to sign up and host their own event.

DONATIONS

How do I handle check donations?

For offline donations (i.e. cash or check donations you receive), you can enter them on your fundraising page and automatically receive credit.  To do so, login to your account, choose “Fundraising”, then “Check / Cash Donations”.  Once you’ve entered the donation, you can mail the check along with your completed offline donation form to:

Cupid Charities
Attn: Project: Cupid
1100 N Glebe Rd #1010
Arlington, VA 22201

PLEASE DON’T SEND CASH IN THE MAIL!  Hold the cash and send a check in it’s place (or to really simplify the process just do a credit card donation to yourself in the same amount!)

Are donations tax deductible?

Absolutely!  Cupid Charities and the Children’s Tumor Foundation are both 501(c)(3) non-profit organizations, so any donations made are fully tax deductible.

Have you received my check yet?

Participants can keep track of their offline donations right on their participant dashboard.  They can log in to their account at project.cupids.org, head on over to the left hand side, and choose “Fundraising” > “View Donations”.  If the donation has not been received, it will have “not received” marked next to it in red.  Once we receive the check, that red notification will disappear and a confirmation email will be sent to the participant.

*Keep in mind, it can take a few weeks to receive, process, and enter a donation into the system.  If you’re concerned about the status of your check, feel free to reach out to us at [email protected] and we’ll look into it for you!*

Can I get another copy of my donation receipt?

Sure!  Simply contact the participant you donated to and they can have another copy of your receipt sent your way.

How do I resend donation receipts to my donors?

  1. Login to project.cupids.org
  2. Click “Fundraising” on the lefthand side, then “View Donations”
  3. Click the blue “re-send donation receipt email” box for the donation in question
  4. Voila! Donation sent

THE CHARITY

Where does the money go?

Donations to Cupid Charities for Project: Cupid benefit the Children’s Tumor Foundation (CTF), a 501(c)(3) non-profit organization rated 4-stars by Charity Navigator.

Does the charity ever change?

Nope!  We started Cupid Charities to help a friend’s little brother who was fighting neurofibromatosis, so we’re going to keep fundraising our pants off and raising funds and awareness for the Children’s Tumor Foundation until we find a cure!  #EndNF

What is neurofibromatosis (NF)?

NF is a rare genetic disorder that causes tumors to grow on nerves throughout the body and may lead to blindness, deafness, bone abnormalities, disfigurement, learning disabilities, disabling pain, and cancer. NF affects 1 in every 3,000 births across all populations, ethnicities, and genders equally. There is no cure yet, but a number of promising NF clinical trials are under way.  As researchers continue to learn more about the underlying causes of NF and what makes tumors grow, we get closer to the development of effective treatments.

THE WEBSITE

I'm having trouble logging in!

Having trouble logging in, forgot your password, or just want to reset it? Not a problem!  Head on over to https://project.cupids.org/login.asp and click “Login troubles?” on the left hand side.  You’ll be asked to enter your email address and will be sent instructions from there on how to reset your password!

If you think you might have typed your email address incorrectly during registration, reach out to us and let us know at [email protected].  We’ll get that updated for you and help you get logged in to your account!

I need help troubleshooting an error I'm experiencing.

Having trouble loading your fundraising page?  Picture loading funny on your fundraising page?  Here are a few steps you can take that often help the situation!

  • Reload your browser
  • Try using a different device (laptop, desktop, phone, tablet)
  • Try using a different browser (Safari, Mozilla, Internet Explorer, Chrome)
  • Clear your cache

CONTACT US

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